Privacy Policy- - Healing Therapies for Children, Adolescents and Families

This privacy policy sets out how Natilie uses and protects any information that you give her during a consultation or session. 

Natilie subscribes to “Data Protection” and is committed to ensuring that your privacy is protected. Should she ask you to provide certain information by which you can be identified when using this service you can be assured that it will only be used in accordance with this privacy statement.  The rules processing personal data are set out in the General Data Protection Regulation (the”GDPR”) refer to article 6.

What I collect for session
I may collect the following information:

· full name and address

· contact information including telephone & email address

· contact details of next of kin (optional & for emergencies only)

· date of birth

What I do with the information I gather
I require this information for the purpose of communication and should an emergency occur and in particular for the following reasons:

· To contact you to rearrange or confirm appointments

· To discuss your progress as agreed

· To contact your next of kin should you fall ill during therapy

Security
Natilie Cocker is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect in person or online.  Online email information is password protected written information gathered during a session or consultation is stored in a secure database.  Written information gathered during a session is only relevant to your progress and care is taken to not use any data that identifies you, your name and personal details will not be recorded during this process.

Controlling your personal information
I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so. I may use your personal information to send you promotional information about third parties which I think you may find interesting or helpful if you tell me that you wish this to happen. 

You may request details of personal information which I hold about you under the Data Protection Act 1998 at any time and this information will be made available to you within one month of initial request and free of charge.

If you believe that any information I am holding on you is incorrect or incomplete, please write to me or email me as soon as possible.  I will promptly correct any information found to be incorrect.

Complaints
If you have a grievance in relation to data privacy please discuss this with me in the first instance, if you are not confident that your issue has been resolved please contact the ICO directly.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113       https://ico.org.uk/global/contact-us/email/     https://ico.org.uk/global/contact-us/